Return & Exchange Policy

Hello Gorgeouz Returns & Exchanges

Due to the nature of our products and hygiene standards, we maintain a strict returns and exchanges policy.

General Policy

• All returns and exchanges are issued as store credit only.
  
  

• Monetary refunds are only issued if an incorrect item was sent by Hello Gorgeouz.
  
  

• We do not offer refunds for buyer’s remorse, incorrect selection, or dissatisfaction once hair has been shipped correctly.
  
  

Eligibility for Returns & Exchanges

To qualify for a return or exchange, all items must:

• Be unused, unworn, and unaltered
  
  

• Have lace uncut
  
  

• Have tags attached
  
  

• Be returned in original packaging
  
  

• Be free of odors, makeup, styling products, or signs of wear
  
  

Items that do not meet these conditions will be rejected.

Return & Exchange Window

• Requests must be submitted within 3 days of delivery.
  
  

• Approved returns must be shipped back within 5 days of approval.
  
  

Store Credit

• Store credit will be issued once the returned item passes inspection.
  
  

• Store credits do not expire and can be used toward future purchases.
  
  

Shipping Costs

• Customers are responsible for return shipping costs for all returns and exchanges.
  
  

• Original shipping fees are non-refundable.
  
  

Incorrect Orders

• If you receive an incorrect item, please contact us within 48 hours of delivery with clear photos.
  
  

• Once verified, we will provide instructions for resolution.
  
  

• In these cases only, a monetary refund or replacement may be issued.
  
  

Order Cancellations

Order Cancellation Policy

• Orders may be canceled within 24 hours of placement.
  
  

• Cancellation requests must be submitted by email within this window.
  
  

• Orders that have already been shipped cannot be canceled under any circumstances.
  
  

• Once an order enters processing, changes or cancellations are no longer guaranteed.