Shipping Policy

At Hello Gorgeouz, we are committed to delivering premium hair products with care, efficiency, and transparency. Please review our shipping policy before placing your order.

Order Processing

• All orders are processed within 1–2 business days (excluding weekends and holidays).
  
  

• Orders placed after business hours or on weekends will begin processing the next business day.
  
  

• During peak periods, promotions, or holidays, processing times may be slightly extended.
  
  

Shipping Rates

• Free standard shipping on all U.S. orders over $250
  
  

• Orders under $250 are subject to calculated shipping rates at checkout.
  
  

Delivery Time

• Once shipped, orders are delivered within 4–6 business days across the United States.
  
  

• Delivery times begin after the order has shipped, not at checkout.
  
  

Shipping Confirmation & Tracking

• Once your order ships, you will receive a shipping confirmation email with tracking information.
  
  

• Please allow up to 24 hours for tracking updates to reflect movement.
  
  

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
  
  

• Hello Gorgeouz is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete addresses provided at checkout.
  
  

• Orders returned to us due to address issues may require additional shipping fees to be resent.
  
  

Lost or Stolen Packages

• Once an order has been shipped and marked as delivered by the carrier, Hello Gorgeouz is not responsible for lost or stolen packages.
  
  

• We strongly recommend shipping to a secure address.
  
  

Any claims must be filed directly with the shipping carrier.